Successfully Coaching and Mentoring Individuals and Teams
A structured skill development program for all managers, human resource supervisors and team leaders, where you'll learn to apply leading edge coaching techniques to boost performance.
Exceptional organizations in both public and private sectors are staffed by outstanding people. These employees reach their highest potential because they are coached and given the chance to excel by their manager. This workshop will provide you with a framework to effectively coach and mentor people in your department or other parts of your organization.
The Best Part:
You will learn how to modify your coaching style to suit each employee and customize development plans to match to his/her learning styles.
Who Should Attend
This is one of Schulich's most popular management skills courses. Those who regularly attend the program include:
- Business managers and directors
- Public sector leaders
- Human resources managers and trainers
- Office managers and supervisors
- Operations, quality and manufacturing managers
- Technical managers and project leaders
- Employee development and team specialists
- Sales and customer service managers
What You Will Learn
- Conduct regular coaching sessions to improve the confidence and competence of your staff
- Receive a complete set of "tools" to make coaching or mentoring effective
- Receive 360º feedback on your strengths and adjustments needed to be an influential coach and team leader
- Use measurements that are "balanced" to facilitate goal achievement
- Create customized development plans for members of your team
- Why coaching and mentoring are two sought after management competencies today
- How to bond with staff and still maintain a professional relationship
- How to increase performance through higher expectations
- How to make employees responsible for their performance
- Motivate individuals and teams to focus on learning and using skills that will add value to their customers
- Help people learn more skills, more effectively, in less time and at lower cost
- Deal with poor performers who don't respond to best coaching practices
Program Content
The Manager's Changing Role in Training and Coaching
- The manager as a coach
- Balancing individual and corporate goals
- Seeing coaching as a core competency of leadership
- The "two-bucket" practice of meeting employee needs
Coaching Styles for High Performance
- Alternative styles of coaching
- When to use each style: situational analysis
- The seven secrets of great coaches and how they apply everyday
- Adjusting your style to suit the maturity of your people
- Create "shining eyes" through your attitude and behaviour
- Relationship building opportunities
- The impact of giving everyone an "A"
Empowering Your Team to Innovate and Accomplish More
- Secrets of relationship building
- Raising the bar by changing your expectations
- Creating ownership for performance improvements through goal setting
- How to set stretch goals
- Measuring performance using balanced KPIs
- Rewarding people for excellence: new approaches
- Confronting unacceptable performance
Introducing Mentoring Programs
- The purpose and payoff of mentoring programs
- Where most programs fall short
- Matching mentor and protégé
- Characteristics of the ideal mentor
- Three alternative mentor strategies
One-to-One Mentoring
- Structuring a relationship for success
- Getting started on the right foot: establishing a contract
- Forms/procedures to stay organized
- Using the "puppy principle" to bring about a meaningful exchange of ideas
- Getting people to solve their own problems
- The perfect mentoring meeting
- The three strategies that make your advice palatable
People Development: Training and Learning
- Developing a learning plan to align with core competencies
- Customizing a learning plan tailored to each individual
- Identifying self-directed learners
- Setting up a learning team
- Picking skills that will reinforce core competencies
- Implementing and monitoring customized learning plans
Instructors
 Cy Charney
Cy Charney is one of the Schulich School of Business, York University’s top instructors. As a leading Canadian thought leader in the area of organizational performance, Cy has developed a variety of unique interventions to help organizations in both the private and public sector become leaders in their field. He delivers a practical approach with enthusiasm, energy and a sense of humor. He is also a seasoned trainer who customizes a variety of programs always with the intention of adding value to internal and external customers. He is an acknowledged leader in the area of self-directed learning having created a unique system of team learning called Peer Mentoring™ which is used by organizations around the world. When not at SEEC, Cy is hard at work being a top Canadian consultant for his clients which include a number of Fortune 500 companies and government departments around the world.
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