Joe Fayt
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Joe is one of Canada's most accomplished service marketing professionals, with over 20 years of experience in marketing, sales and client servicing. Joe is currently a Marketing Instructor at the Schulich School of Business in the MBA program, and also conducts corporate training programs.
His extensive senior-level experience working in client servicing environments makes him an ideal deliverer of highly educational seminars. He served as a Group Manager with the Air Miles Reward Program, managing relationships with major clients including Shell Canada, Telus, BCTel, Stentor and Boston Pizza. Joe has also served as a Group Account Director at Carlson Marketing Group, and VP of Business Development for Mosaic Direct and Interactive. During his tenure, he created and implemented major service based customer campaigns for British Airways' "Executive Club", and for the TD Canada Trust "Service Plus" loyalty program.